And It is a good example here. A month ago, a photo online, the site has had a 40% discount on the sale of & 39; printing on canvas. One of my colleagues, welcomed the sale, all warned in our online store group of 200 + on the sale. Everyone, at least 2 has commissioned a number of paintings commissioned three! Then we waited.
Three weeks, and the product & 39; not succeed. Worried to see where their product, my colleague, online check on the status of their orders only to discover that it & 39; REFUND! You will not get any e-mail, without appeal, and no explanation. Only simple terms & quot; reimbursement & quot; turn order.
She l & 39; company by e-mail, but & 39; n has not received a reply. So on the phone from & 39; company, which told him that prints not properly size and contact them, instead of solving the problem, they simply decided & 39; repayment of the order. She immediately told our group on the theme of advising, and & 39; each of us, for our orders.
Surprisingly almost all had the same happen to the difference in each, the head was cut, the file size & 39; n is not correct, the border around the photo does not allow freight, etc. gal of management, customer service rep to tell him that she had & 39; a newspaper commands back and & 39; n has been unable to fill all that accountants and had a difficult time to maintain, but everybody has to be repaid Shortly.
So I choose for my account. Quite naturally, it & 39; has not been repaid. I refer to banking relationship, and it & 39; is no refund. Indeed, a month after the order, and three weeks after the order is supposedly refundable, I receive a supplement in my bank account for $ 76!
Furious, I & 39; e-mail Customer Service. I say that I have already & 39; e-mail from & 39; condition of the return to my order and professional, as it was & 39;, markets denouncing without justification or attempt to remedy the situation, and nobody has contacted & 39; m. J & 39; I also stated that I wanted to see, the refund on my account straight away that I could never do this with the company. Still no response. It looks like a telephone conversation order.
After is now available in a conversation with some members of our group, the MPs commissioned by the company in the past, everyone has said that the quality of its printing 4x6 has been good, and n & 39; has never had a problem that - is it until & 39; that & 39; it decided, for a painting by print.
It & 39; highly probable that & 39; undertaking & 39; was not ready for an influx of orders & 39;, cases, if you are in this situation, just explain why a delay in the delivery is, in effect, request corrections were made to include files that are not adapted to & 39; screen is printed, and a good code for a future as & quot; apology for the inconvenience caused & quot;. & 39; But that is not what & 39; s rose. And because of the way it deals with things that & 39; for the most part, their customer base, told that their company & 39; n is not to know that their customers do not want you matter.
If not your customers happy to communicate with you. Remind yourself what is your problem or leave them and cooperate to find a workable solution. They simply can not miss out on your customers, c & 39; is surefire way of losing customers and ill publicity.
About L & 39; author: Alyice Edrich is editor of The Dabbling Mum , a free publication their parents, and the author of several & 39; d & 39; between work at home E - should help make books, parents save some extra money & 39;, while more time with their children. For more information, visit http://thedabblingmum.com/ebookstore
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